Privacy Policy

Last updated: October 31, 2026. This Privacy Policy explains what Angels Instead Group LLC, doing business as Angels Instead Home Care ("Angels Instead," "we," "us"), collects through angelsinstead.com and its subdomains, the family and client portal, the caregiver and applicant portals, the job board, text messaging, email and phone, and how we use, share and protect it. It is part of our Terms of Service. Health information about clients is also covered by our Notice of Privacy Practices, given at admission.

1. What we collect

Information you give us. Name, phone number, email, mailing address, the city or ZIP code where care is needed, the relationship to the person needing care, answers you give in the rate estimate, discharge planner, long-term care insurance checker and VA benefits quiz (such as the type of help needed, schedule, insurance or veteran status), messages you send us, reviews and testimonials, and anything you enter in a portal or form.

Client and care information. Once care is arranged: the client's care plan, needs and tasks, emergency contacts, physician and payer information, visit records and caregiver notes, incident reports, invoices and payment records, portal contacts and their permissions, and documents signed electronically (including the typed or drawn signature, date and time, IP address, device and a fingerprint of the document).

Caregiver and applicant information. Application details, resume, certifications, availability, languages, vehicle and ZIP code; onboarding documents (identification, work authorization, tax forms, emergency contact, direct deposit details, background check authorization and results, references, health and training records); schedule, clock-in and clock-out times and the device location and accuracy at those moments; hours, pay records and timecards; portal sign-in codes and activity.

Referral partner information. Contact details and role of professionals who refer families to us, their organization, notes about our relationship, referrals made and the emails and texts we exchange.

Collected automatically. IP address, browser and device type, pages viewed, links clicked, the page you came from, approximate location from your IP address, and cookies and similar technologies. We use Google Analytics and Google Tag Manager to understand how the Website is used and whether calls and forms result from a visit, and Meta (Facebook) pixel for advertising measurement. Phone calls to our office may be recorded for quality and training.

Payments. Card and bank payments are processed by Stripe. We receive the payment amount, status, the card brand and last four digits, the card's funding type (credit or debit) and a token. We do not receive or store full card or bank account numbers.

2. How we use it

• To answer inquiries, schedule assessments, prepare care plans, match and schedule caregivers, deliver and verify visits, send visit updates to the contacts a client names, and keep the client's record.
• To bill clients and payers, process payments, record and refund payments, and collect amounts due.
• To recruit, screen, hire, onboard, schedule, pay and supervise caregivers and to meet Texas HHSC licensing, employment and tax requirements.
• To send transactional texts and emails (appointments, visit updates, invoices, documents to sign, sign-in codes, job application status) and, only with separate opt-in, marketing messages.
• To respond to complaints and incidents, investigate concerns, protect clients and caregivers, and meet reporting duties to HHSC and other agencies.
• To operate, secure and improve the Website and our care management system, measure advertising, prevent fraud and spam, and enforce our Terms.
• To comply with law, respond to lawful requests, and establish or defend legal claims.

We use automated and AI-assisted tools to draft replies and summarize records for our staff. A person reviews anything sent to you. We do not make decisions about care, employment or payment solely by automated means.

3. Who we share it with

• Service providers that work for us under contract and may use information only to provide their service: hosting and website services, Stripe (payments), Twilio (text messaging), Google and Microsoft (email, calendar, analytics, maps), the U.S. Census geocoder (address coordinates), background check providers, payroll and accounting software, and electronic signature and document storage within our own systems.
• Payers and referral sources involved in a client's care: the VA Community Care Network and its administrator, long-term care insurers, Medicaid programs, hospitals and discharge planners, and physicians, to the extent needed to arrange, authorize and pay for care.
• The client's authorized contacts, as the client or the client's legal representative directs.
• Regulators and authorities: Texas HHSC, licensing boards, law enforcement, courts and government agencies when the law requires, to report abuse, neglect or exploitation as Texas law requires, or to protect the safety of a client, a caregiver or the public.
• A successor if we sell, merge or transfer our business or part of it, including to a franchisee or affiliated agency serving your area.

We do not sell personal data. We do not sell or share sensitive data (health information, precise location, data about children) for any purpose. We do not share client health information for marketing.

4. Texting, email and your choices

Texts from us come from our office number through Twilio. Message frequency varies and message and data rates may apply. Reply STOP to stop and HELP for help. Our Text Message Terms describe the program. Each marketing or visit-update email has an unsubscribe link; essential messages about your care, account, invoices, documents or job application continue while the relationship lasts. You can opt out of Google Analytics with Google's browser add-on and manage cookies in your browser.

5. Your rights and requests

You may ask us to access, correct or delete personal data we hold about you, to receive a copy of it, or to stop marketing, by writing to info@angelsinstead.com or 7111 Five Forks Drive, Spring, TX 77379, or by calling 281-800-1800. We will verify your identity and respond within 45 days. Some records must be kept by law (client records for at least 5 years after discharge under HHSC rules; employment, payroll and tax records for the periods federal and Texas law require), so some deletion requests will be limited to what the law allows. Clients may request copies of and corrections to their health records as described in the Notice of Privacy Practices. We do not discriminate against anyone for exercising these rights. If we deny a request, you may appeal by writing to the same address with "Privacy appeal" in the subject.

6. Security and retention

We use HTTPS for every connection, encrypt stored onboarding documents and secret settings, limit staff access by role, log access to records, require individual logins for staff, and keep backups. No system is completely secure; if a breach affects your unsecured information we will notify you as Texas Business and Commerce Code Section 521.053 and, where it applies, HIPAA require. We keep information for as long as needed for the purposes above and for the retention periods the law sets, then delete or de-identify it.

7. Children

The Services are for adults. We do not knowingly collect personal information from anyone under 18, other than a name and relationship a client or caregiver gives us as an emergency contact. If you believe a child has given us information, contact us and we will delete it.

8. Changes and contact

We may update this Policy; the date at the top shows the current version, and material changes will be posted on the Website or sent to the email on file. Questions, requests and complaints about privacy: Angels Instead Home Care, Privacy Officer, 7111 Five Forks Drive, Spring, TX 77379, info@angelsinstead.com, 281-800-1800, fax (713) 456-2544. Clients may also complain to the U.S. Department of Health and Human Services Office for Civil Rights and to Texas HHSC without retaliation.