Text Message Terms
Our texting programs, how often we message, what it costs, and how to stop at any time.
Last updated: October 31, 2026. These terms describe the text messaging programs of Angels Instead Group LLC, doing business as Angels Instead Home Care. They are part of our Terms of Service and Privacy Policy.
Programs
Care and account messages. When you give us your mobile number on a form, by text, by phone or in a portal, you agree to receive texts about your inquiry, assessment, scheduling, caregiver arrival and visit updates, invoices and payments, documents to review or sign, portal sign-in codes and service notices. These messages are part of providing our services.
Caregiver and applicant messages. Caregivers and applicants agree to receive texts about open shifts, schedule changes, visit links, onboarding steps, documents to sign, timecards and pay, and application status.
Marketing messages. Only if you opt in separately (by ticking a marketing box, texting a keyword or asking us in writing) will we send occasional news, tips and offers. Consent to marketing texts is never a condition of receiving care or employment.
Frequency and cost
Message frequency varies with your care or work schedule. Message and data rates may apply according to your carrier plan. Carriers are not liable for delayed or undelivered messages.
How to stop or get help
Reply STOP to any message to stop texts from that program. We will send one final message confirming you are unsubscribed. Reply HELP for help, or contact info@angelsinstead.com or 281-800-1800. Stopping texts does not end care or employment; we will reach you by phone or email instead. You can opt back in at any time by texting START or asking our office.
Privacy and security
We do not sell your number or share it for marketing. Texts are sent through Twilio, our messaging provider. Texting is not a secure channel: please do not text Social Security numbers, card numbers, bank details or detailed medical information. Use the portal, a signed document or a phone call instead. Our Privacy Policy explains how we handle your information.
Your responsibilities
You confirm that you are the account holder for the number you give us, or have the holder's permission, and that you will tell us if your number changes or is given up. Do not use our number to report emergencies; call 911. Staff monitor texts during office hours and reply as soon as they can.
Questions: Angels Instead Home Care, 7111 Five Forks Drive, Spring, TX 77379, info@angelsinstead.com, 281-800-1800.