Frequently Asked Questions (FAQs)
Choosing the right home care provider is one of the most important decisions a family can make, and at Angels Instead, we’re committed to delivering trusted, high-quality in-home care services that help seniors and adults remain safe and independent at home. Our team provides personalized non-medical home care, including assistance with daily activities, companionship, dementia support, and 24-hour care. With trained and compassionate caregivers, flexible scheduling, and service areas extending throughout Texas, we make it easier for families to find reliable and consistent support for their loved ones.
To help you better understand how our services work, we’ve created this comprehensive Home Care FAQ covering the most common questions families ask when searching for trustworthy senior care or adult support services. In these FAQs, you’ll find detailed information about our caregivers, care plans, pricing, service areas, and specialized programs for veterans, seniors, and adults with disabilities or autism. Our goal is to provide clarity, confidence, and peace of mind as you explore the best in-home care options for your family.
General Services
1. What types of home care services do you provide?
We provide non-medical in-home care, including personal care for seniors, companionship care, meal preparation, mobility assistance, dementia care, autism support for adults, and 24-hour live-in care.
2. Do you offer care for seniors only, or for adults of all ages?
We support adults needing care of all ages, including seniors, adults with disabilities, adults with autism, and individuals who need help with daily living tasks.
3. Do you provide medical or nursing services?
Angels Instead is Licensed and Certified and will soon be launching our home healthcare services to provide skilled nursing care, from wound care, medication administration, physical therapy and post-surgery recovery. We currently specialize in non-medical personal care and daily living support, designed to help clients remain safely and comfortably at home.
4. Do you provide 24-hour or live-in care?
Yes, we offer both 24/7 continuous care and live-in care options depending on your needs.
5. Can you help someone with Alzheimer’s or dementia?
Yes. We provide tailored dementia care, with structured routines, safety monitoring, and activities that help maintain dignity and independence.
6. Do you help with transfers such as getting out of bed or wheelchair?
Yes, our caregivers are trained to assist with safe bed and wheelchair transfers, always prioritizing comfort and fall prevention.
Service Area and Availability
7. What areas do you serve?
We serve multiple communities across Texas, including Houston, Spring, Tomball, Cypress Conroe, La Porte, and all Harris County and Montgomery County. We also serve Dallas and Dallas Fort Worth.
8. How quickly can care start?
Care can often begin within 24–48 hours after the initial consultation, depending on your needs and caregiver availability.
9. Is there a minimum number of hours required per visit?
We typically do have a 4 hour minimum hourly requirement, but we stay flexible based on the caregivers availability so families can get exactly the level of support they need.
Caregivers and Safety
10. How do you screen your caregivers?
We perform comprehensive background checks, verify references, and do drug tests to ensure every caregiver meets our standards in professionalism, compassion, and skills.
11. Are your caregivers trained?
Yes. Most of our caregivers are certified nursing assistants (CAN) and Home Health Aide certified (HHA). They receive ongoing training in personal care, safety procedures, dementia support, and other specialized care needs.
12. Will the same caregiver come each time?
We do our best to provide consistent caregivers so your loved one can build a comfortable, trusting relationship.
13. Can we meet the caregiver before care begins?
Absolutely. We can arrange a meet-and-greet so your family can feel confident in the caregiver match.
14. What happens if the assigned caregiver can’t make a shift?
We have backup caregivers and can quickly arrange reliable coverage so you never have to worry about gaps in care.
Care Planning and Customization
15. How do you create a care plan?
We start with a virtual consultation and a free in-home assessment, learn about your needs, and then design a personalized care plan that fits your schedule, preferences, and goals.
16. Can we change the care plan later?
Yes. We regularly check in and can adjust the care plan anytime your needs change.
17. Do you offer companionship-only services?
Yes. Companionship care for seniors includes conversation, hobbies, outings, games, emotional support, and social engagement.
18. Can you help with meals and light housekeeping?
Yes. We handle meal prep, light cleaning, laundry, and other household tasks that support a healthy, comfortable home environment.
19. Can you help with errands and transportation?
We can assist with errands, grocery shopping, and escorting clients to appointments or social activities.
Veterans & Special Programs
20. Do you offer home care for veterans?
Yes, we are VA-approved and help veterans receive the in-home support they deserve.
21. Can you help adults with autism?
Yes. We provide structured, patient, and supportive care tailored to adults on the autism spectrum.
Pricing & Payments
22. How much does home care cost?
Our pricing is competitive. However, varies based on care level, hours, and location. We provide a free, personalized quote after assessing your needs.
23. Do you accept long-term care insurance?
Yes. We work with long-term care insurance providers and can assist with documentation and billing.
24. Is home care covered by Medicare?
Medicare typically does not cover non-medical home care, but we can help you understand all options available.
25. Do you offer payment plans or flexible options?
We strive to be flexible and can discuss payment arrangements during your consultation.
Communication & Oversight
26. How do you communicate with families?
We maintain ongoing communication, provide regular updates, and check in frequently to ensure everything is going smoothly. We also utilize a HIPPA compliant technology that allow the client and their family members stay updated about their loved ones day-to-day.
27. How do you monitor quality of care?
We conduct routine supervision, caregiver evaluations, and client check-ins to make sure care meets our high standards.
Safety & Trust
28. Are you licensed and insured?
Yes, we operate as a fully insured, professionally managed home care agency.
29. How do you ensure client safety at home?
We follow strict safety protocols, provide fall-prevention assistance, and continuously assess the home environment for safety risks.
Getting Started
30. How do we start services with you?
Just contact us or call (281)-800-1800 for a free consultation. We’ll review your needs, create a care plan, match you with the right caregiver, and begin care as soon as you’re ready.